PACE HOSPITALITY SOFTWARE
Customer rewards with a personal touch.
A thank you should be easy to give and easy to keep track of. Pace lets your hospitality team create individual points rewards and manage manual customer credits from the back office.
Create individual reward codes
Generate a reward worth 0–1,000 points and download its QR code. Each reward has a unique code made from uppercase letters and numbers, displayed alongside the QR so staff can read it clearly.
Choose when rewards expire
Reward expiry defaults to three calendar months and can be changed when you create a code. Review active, used and expired rewards in the back office. Expiry applies to unclaimed codes, not points already credited to a customer.
Add customer points with a reason
Find an existing customer by name or email and add 1–1,000 points manually. Each credit requires a reason and updates both the account balance and the loyalty ledger, giving your team a record of what changed.
Prepare for customer app redemption
The database enforces single use and expiry when a reward is claimed. Viewing or downloading a QR does not consume it. Customer app scanning and the staff code-entry screen are planned for a later update; manual points credits are available now.